How do I place an order?
Simply browse our store, select your desired item, choose your size, and click "Add to Cart". Follow the checkout process to complete your order.
What payment methods do you accept?
We accept Visa, MasterCard, EFT, and selected mobile payment options.
Can I pay using instalments or lay-by?
Yes, we offer payment plans through certain providers. Please contact us for more details.
How will I know my order is confirmed?
You’ll receive an email confirmation as soon as your payment is processed.
Do you offer delivery outside South Africa?
Yes, we ship worldwide. International shipping costs will apply.
How much is shipping?
Shipping fees vary depending on your location and will be displayed at checkout.
How long will delivery take?
Local delivery takes 2–5 working days. International delivery times vary.
Can I track my order?
Yes, we’ll send you a tracking link once your order is dispatched.
What is your return policy?
We accept returns within 14 days of delivery, provided items are unworn and in original condition.
How do I exchange an item for a different size?
Contact our support team with your order number and preferred size.
How long do refunds take?
Refunds are processed within 5–7 business days after receiving the returned item.
How do I know my correct size?
Please refer to our Size Guide before purchasing.
Are your products unisex?
Some items are unisex – this will be indicated in the product description.
Are all designs limited editions?
Yes, we create exclusive pieces with limited availability.
How do I care for my Xigaza garments?
Hand wash in cold water or use gentle cycle. Avoid bleach and tumble drying.
Are your fabrics locally sourced?
Yes, we support local textile producers in South Africa.
Do your products shrink after washing?
Our fabrics are pre-shrunk, but we recommend following care instructions to maintain quality.
What is the meaning behind the Xigaza patterns?
Our designs are inspired by African heritage, storytelling, and symbolism.
Is Xigaza inspired by traditional African culture?
Absolutely – our brand celebrates modern African luxury while honouring tradition.
Where are your products made?
All Xigaza garments are proudly made in South Africa.
